> For the complete documentation index, see [llms.txt](https://portavi.gitbook.io/portavi-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://portavi.gitbook.io/portavi-docs/troubleshooting/sign-in-problems.md).

# Sign-in problems

## "Email not confirmed"

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Your account was created with an email address and the verification link has not been followed yet.

Check your inbox, and your spam folder, for the verification email, and follow the link. You can request another from the verification screen.

## "This email is registered with a different method"

You are trying to sign in one way but registered another. Portavi names which method your account uses rather than showing a generic failure.

Use that method. You can add the other one afterwards from **Settings → Profile**, so either works in future.

## The verification link expired

Request a new one from the sign-in screen. Links are time-limited on purpose.

## Forgotten password

Select **Forgot password** and enter your email. Password reset is only available for accounts created with a password; if you signed up with Google or Microsoft, sign in that way instead.

## My invitation link does not work

Three common reasons:

* **It was cancelled.** Ask the person who invited you to send another.
* **It expired.** Same fix: ask for a resend.
* **The workspace has no free seats.** You will see a screen saying so. Your invitation stays valid and the link works again once an administrator frees a seat or upgrades.

## I can sign in but everything is read-only

Most likely the workspace's trial has expired or a payment failed. A PMO manager can resolve it in **Settings → Billing**. Your data is intact.

It can also mean a downgrade left the workspace over its seat limit, and your seat is one of the ones now inactive. A PMO manager chooses who holds the active seats.

## I cannot see something a colleague can

Check the workspace switcher at the top of the sidebar; you may be in a different workspace. Roles are per-workspace, so you can hold different access in each.

Within a workspace, what you can see and edit follows your role and what you own. See [Roles and permissions](/portavi-docs/getting-started/roles-and-permissions.md).